The Broadgate Tower, 201 Bishopsgate, London, EC2M 3AB
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Board Game Lounge Hub

Privacy Policy

Last Updated: November 2026

1. Who We Are

Our website address is: https://boardgameloungehub.com.

This website and physical tabletop café venue are operated by:
Data Controller / Organisation: Board Game Lounge Hub Ltd
Registered Venue & Office Address: The Broadgate Tower, 201 Bishopsgate, London, EC2M 3AB, United Kingdom
Privacy Contact Email: privacy@boardgameloungehub.com
Telephone: +44 7734 519280

We respect your privacy and are committed to safeguarding your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal data when you interact with our website or visit our Bishopsgate café:

  • Identity & Contact Details: Your name, email address, and telephone number when you submit a table reservation, event inquiry, or contact form.
  • Club Membership & Interactive Cart Data: Selections added to your interactive request cart (stored locally in your browser via localStorage) and membership application details when inquiring about our Tabletop Club Membership.
  • Technical & Usage Information: IP address, browser type, operating system, referring pages, and interaction timestamps collected via server logs and consented analytics cookies.
  • Marketing Preferences: Your email subscription status for our community newsletter and event announcements.

3. How We Use Your Information

We use the personal data we collect to:

  • Confirm and manage table bookings, group celebration packages, and corporate team-building sessions at The Broadgate Tower;
  • Administer your Tabletop Club Membership pass, recurring board game library rentals, and member guest privileges;
  • Process package and game setup inquiries submitted through our interactive request cart;
  • Improve website performance, security, and accessibility;
  • Comply with statutory UK legal, tax, and regulatory obligations.

4. Lawful Basis for Processing (UK GDPR)

Depending on the context of your interaction, we rely on the following legal bases:

  • Consent: When you opt in to non-essential cookies or subscribe to our newsletter (you may withdraw consent at any time).
  • Contractual Necessity: When processing your table reservation, event package inquiry, or Club Membership application.
  • Legitimate Interests: To maintain website security, prevent fraud, and improve our physical and digital café services.
  • Legal Obligation: Where processing is required by UK law.

5. Cookies, LocalStorage & Google Consent Mode v2

Our website uses cookies and browser localStorage to remember your interactive cart selections and store your privacy preferences. We implement Google Consent Mode v2, meaning analytics and advertising storage remain strictly disabled by default until you explicitly click "Accept All" on our consent banner. Full details are available in our Cookie Policy.

6. Data Sharing & International Transfers

We never sell or rent your personal data to third parties. We share data only with trusted service providers necessary to operate our venue and website (such as secure UK/EU cloud hosting and email delivery systems) bound by strict data processing agreements.

7. Data Retention

Table reservation and inquiry records are retained for up to 24 months after your visit. Active Club Membership records are kept for the duration of your membership plus 6 years where required for UK accounting records.

8. Your Data Protection Rights

Under UK GDPR, you have the right to request access to, rectification of, or erasure of your personal data, as well as the right to restrict or object to processing and the right to data portability. To exercise any of these rights, please contact privacy@boardgameloungehub.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).